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词汇 underpromise
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underpromise and overdeliver

Avoid raising expectations, and then exceed them. Used as a strategy to achieve satisfaction among one's client, customer, boss, etc. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.
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