The practice of stealing, or attempting to steal, personal information over the phone or on the internet by pretending to be someone or something that legitimately requires such details. We've gotten reports of an increasing number of spoofing attacks being made against our customers recently. Remember, we will never ask you for your password under any circumstances, whether on the phone or by email. The use of the so-called dark web makes the culprits behind these spoofing attacks nearly impossible to catch.