can't make heads or tails (out) of (someone or something)
Cannot understand someone or something at all; cannot make any sense of someone or something. I've been working with the new software for hours, but I still can't make heads or tails out of it. I can't make heads or tails of that new guy in accounting. Sometimes, he's really friendly, and then other times he acts like he's never met me before.
cannot make head or tail of something
or cannot make head nor tail of something
mainly BRITISHIf you cannot make head or tail of something or cannot make head nor tail of it, you cannot understand it at all. I couldn't make head or tail of the instructions. They couldn't make head nor tail of the new computer system.